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Error Message Appears on PictBridge (Wi-Fi) Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge (Wi-Fi) compliant device and the countermeasures to clear them.

Note

  • This section describes errors that are indicated on Canon-brand PictBridge (Wi-Fi) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wi-Fi) compliant devices, check the support code (error number) displayed on the printer's touch screen and take the appropriate action to clear the error.

  • For the errors indicated on the PictBridge (Wi-Fi) compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message on PictBridge (Wi-Fi) Compliant Device

What to Do

Printer in use

If the printer is printing from the computer or warming up, wait until it finishes.

When it is ready, the printer starts printing automatically.

In cases other than the above, check the support code on the printer's touch screen and take the appropriate action to resolve the error.

No paper

Load paper, and select Continue in the display on your PictBridge (Wi-Fi) compliant device, or select OK on the printer's touch screen.

See Cannot Print on the Disc Label for disc label printing.

Paper Error

If the operation panel is closed, open it and select Continue in the display of your PictBridge (Wi-Fi) compliant device, or select OK on the printer's touch screen.

Pull the paper output tray out to the specified position according to the printing media and select Stop in the display of your PictBridge (Wi-Fi) compliant device to stop printing.

See Cannot Print on the Disc Label for disc label printing.

In cases other than the above, check the support code on the printer's touch screen and take the appropriate action to resolve the error.

Paper jam

Select Stop in the display of your PictBridge (Wi-Fi) compliant device to stop printing.

Remove the jammed paper, load new paper, select OK on the printer's touch screen, and try printing again.

Printer cover open

Close the scanning unit / cover on the printer.

No print head

Check the support code on the printer's touch screen and take the appropriate action to resolve the error.

Waste tank full / Ink absorber full

The ink absorber is nearly full.

Check the support code on the printer's touch screen and take the appropriate action to resolve the error.

No ink / Ink cassette error

Check the support code on the printer's touch screen and take the appropriate action to resolve the error.

Ink Error

Check the support code on the printer's touch screen and take the appropriate action to resolve the error.

Hardware Error

Check the support code on the printer's touch screen and take the appropriate action to resolve the error.

Printer error

An error requiring servicing may have occurred.

Turn off the printer and unplug it.

Plug in the printer and turn on again.

If this does not solve the problem, contact your nearest Canon service center to request a repair.